FAQ
About Service
- Q: What kind of services can we receive?
- A: Free wheelchair rental, barrier-free restroom, open space for general public at Kutsurogi Square (closed during special events), and various other services are available for our visitors. For details, see Facility & Service.
- Q: Can I pay with a credit card?
- A: VISA, MasterCard, JCB are accepted. Please note that some shops and restaurants don’t accept payment by credit cards.
- Q: Can I pay with gift vouchers?
- A: Only JCB and VISA gift vouchers are accepted. Please note that some shops and restaurants don’t accept any gift vouchers.
- Q: Where should I contact for Lost & Found?
- A: Please contact our managing office: Tel: 0742-25-0870 (Open: 9:00-18:00)
Opening Hours
- Q: What are the opening hours?
- A: It depends on each shop and restaurant. For details, see Shop & Restaurant.
- Q: When is the fixed holiday?
- A: It depends on each shop and restaurant. For details, see Shop & Restaurant.
Access & Car Parking Space
- Q: How can I get to the Yume-Kaze Plaza by public transportation?
- A: Please take the train and bus. From Kintetsu or JR Nara Station, take the Nara Kotsu Bus (city-circular bus out bound #2) and get off at Himuro Shrine/Nara National Museum stop, and 1-min. walk.
- Q: Are there wheelchair parking spaces?
- A: We have three wheelchair parking spaces.
- Q: What are the car parking charges?
- A: 1,000 yen per hour. 2-hour free parking ticket will be provided if purchases total over 2,000 yen in Yume-Kaze Plaza.