privacy policy
Nippon Assist Co., Ltd. (including its subsidiaries) (hereinafter referred to as “the Company”) will strive to earn the trust of all its customers and provide high-quality services through its real estate-related businesses and other activities, based on its management philosophy and self-established code of conduct.
We recognize that the personal information entrusted to us by our stakeholders through our business activities is not only a valuable asset to our stakeholders but also a crucial asset that serves as a source of new value creation for our company. Therefore, we will strive to handle personal information appropriately in accordance with the following basic policy.
1. Acquisition and use of personal information
- Considering the nature and scale of the businesses listed above, our company will acquire and use personal information appropriately, limited to the extent necessary for fair business activities.
- Our company adheres to the principle of not handling personal information beyond the scope necessary to achieve the purpose of use without obtaining prior consent from the individual concerned, and we will take measures to ensure this.
- If an individual requests disclosure of their personal information, we will comply with that request.
2. Provision of personal information
Except in cases where required by law, with prior consent from the individual concerned, or when outsourcing business operations, our company will not provide personal information to third parties.
3. Compliance with laws and regulations regarding the handling of personal information
Our company complies with laws, national guidelines, and other regulations regarding the handling of personal information.
4. Secure management of personal information
- Our company will properly manage personal information, take appropriate preventive and corrective measures against unauthorized access, loss, destruction, alteration, or leakage of personal information, and will continuously conduct internal training on the protection and proper handling of personal information.
- When outsourcing the handling of personal information, we select businesses that have adequate measures in place to protect personal information. Furthermore, when outsourcing, we stipulate matters concerning the handling of personal information in contracts, etc., and require that the outsourcing company implements management equivalent to that of our company.
5. Handling of complaints and inquiries
We have established a contact point for complaints and inquiries regarding our handling of personal information and our personal information protection management system, and we will respond accordingly.
6. Continuous improvement of the management system
To ensure the proper handling of personal information, our company has established and will implement a personal information protection management system.
Furthermore, we will continuously review and improve this management system.
Established: May 1, 2025 Hidenori Ae, President and CEO,
Nippon Assist Co., Ltd.
[Personal information protection manager]
Personal Information Protection Manager, Japan Assist Co., Ltd .: General Manager of Administration Department
(Contact information is the same as the Personal Information Inquiry Desk below.)
[ Contact information for inquiries regarding personal information consultations and the personal information protection policy ]
Nippon Assist Co., Ltd.
11-9 Higashi-Kozu-cho, Tennoji-ku, Osaka City, Osaka Prefecture, Samty Uehonmachi Building 8F
Personal Information Inquiry Desk: Human Resources and General Affairs Department
TEL: 06-6765-2888 (Weekdays 9:00-18:00 *Excluding Saturdays, Sundays, national holidays, and year-end/New Year holidays)
I. Handling of Personal Information
(The contact information is the same as for the personal information consultation desk.)
1. Details of security measures for retained personal data
The specific measures that our company (including our subsidiaries; hereinafter the same) takes to ensure the secure management of personal data are as follows:
- Establishment of Basic Policy:
In order to ensure the proper handling of personal data as an organization, we have established this guideline (Personal Information Protection Policy).
We have established regulations regarding the handling of personal data, including the methods for handling personal data, the responsible persons and staff, and their duties.- Organizational Security Measures:
We have appointed a “Personal Information Protection Manager” as the person responsible for managing personal information, and we have clearly defined the responsibilities and authority of employees regarding security management. - Human Resources Security Measures:
We continuously provide training to all employees on the protection of personal information.
Confidentiality obligations regarding personal information are stipulated in our employment regulations. - Physical security measures
will be implemented, including control over entry and exit to the building (rooms) and measures to prevent the theft of personal data. - Technical security measures
include access control to personal data and the information systems that handle it, measures against malicious software, and monitoring of information systems. - Understanding the External Environment:
When handling personal data in a foreign country, we will understand the personal data protection system in that country and implement security management measures accordingly.
Our company will use your personal information for the following purposes.
2. Purposes of Use of Personal Data Held by Our Company
Furthermore, if we use your personal information beyond the scope of the purposes of use described below, we will inform you of the new purpose and obtain your consent, except in cases where it is required by law.
However, this does not apply if the purpose of use is deemed clear from the circumstances of acquisition.
In addition, we may outsource all or part of the handling of your personal information within the scope of the purposes of use described below. In such cases, we will outsource to companies that meet our established selection criteria and will supervise them to ensure appropriate handling.
[Purpose of use of retained personal data]
A. Customer information related to our real estate business and the provision of ancillary services related to said business.
- Business information regarding our real estate and various services.
- Real estate ownership, buying and selling, leasing, rental, management, brokerage, agency, mediation, and consulting services.
- Contract work for the operation of real estate such as office buildings and commercial facilities.
- Comprehensive management and maintenance services for buildings and related facilities.
- Sales, agency, and brokerage of goods related to the management and operation of buildings.
- Comprehensive security services
- Planning, contracting, construction, design, construction supervision, consulting, and brokerage services for carpentry, plastering, earthwork, concrete work, stonework, roofing, electrical work, plumbing, tile/brick/block work, steel structure work, rebar work, paving, sheet metal work, glasswork, painting, waterproofing, interior work, thermal insulation work, telecommunications work, joinery work, fire protection facility work, and demolition work.
- Parking lot management and operation services
- Support for the business activities of a company engaged in any of the businesses described in the preceding paragraphs by holding shares or equity in such a company.
- Tasks necessary for responding to customer inquiries and providing prompt service.
- In addition to planning and improving the quality of services, we conduct customer surveys to enhance customer satisfaction.
- Statistical data analysis for sales promotion, service planning, etc.
- To take action based on laws and regulations or directives and guidance from administrative authorities.
B. Information of contact persons at subcontractors and business partners
for the purpose of business operations.
C. Information on job applicants:
For communication, selection, and onboarding procedures related to recruitment.
D. Employee Information:
For human resources management, wage management, operation and management of social insurance, occupational safety and welfare, and work performance management.
3. Handling of sensitive personal information
Except as otherwise provided by the Act on the Protection of Personal Information, we will not acquire, use, or provide to third parties any sensitive personal information of our customers (information as defined in the Act on the Protection of Personal Information).
4. Provision of personal information to third parties
Except as required by law, we will not provide personal data to third parties without the consent of the individual concerned.
5. Ensuring the Accuracy of Personal Information
Our company strives to manage our customers’ personal information in an up-to-date and accurate manner at all times, within the scope necessary to achieve the publicly announced purposes of use.
6. Measures taken for safety management
Our company has established internal regulations and manuals regarding the secure management of personal information entrusted to us, and we ensure that our employees comply with them. We also conduct audits to monitor compliance.
Specifically, we implement measures such as access control to personal information and measures to prevent unauthorized access from external sources.
7. Outsourcing of Personal Information
We may outsource the processing of personal information entrusted to us by our customers to external companies.
We select outsourcing companies after confirming that they have a sufficient level of personal information protection, and we conduct necessary and appropriate audits of these companies to ensure that personal information is securely managed by them.
8. Disclosure of the purpose of use of personal information subject to disclosure by our company, correction, and complaints/consultations
You can request notification and disclosure of the purpose of use of your personal information, as well as disclosure of records of provision to third parties.
As a result, if necessary, you can request correction, addition or deletion of the content, suspension of use, erasure, and suspension of provision to third parties.
However, we cannot delete information that is absolutely necessary for the proper operation of our business. In such cases, we will contact you without delay and explain the reason. You can also submit complaints and consultations regarding our handling of personal information and personal information protection management.
When we receive such requests, we will inform you of the procedures for requesting disclosure, etc., and will respond appropriately and promptly. A dedicated contact point has been established as follows.
II. Procedures for Requesting Disclosure, etc., of Personal Data Held by the Company
(The contact information is the same as for the personal information consultation desk.)
1. Procedures for requesting disclosure of retained personal data (personal information subject to disclosure)
Our company has the authority to respond to all requests from the individual concerned for disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as “disclosable personal information”), and if a request is made by the customer or their representative for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties (hereinafter, these procedures are collectively referred to as “disclosure request procedures”), we will respond to the disclosure request procedures in accordance with the following guidelines.
*Please see “2. Purposes of Use of Personal Data Held by Our Company” for the purposes of use of disclosable personal information.
2. Contact point for inquiries regarding disclosure requests, etc.
The contact information is the same as the personal information consultation desk listed below.
3. Applicant (the person whose request for disclosure etc. will be accepted)
- The person in question
- Joint guarantor (The disclosure request procedure for joint guarantors covers the personal information of the joint guarantor subject to disclosure and the details of the guarantee obligation.)
- legal representative
- Heirs (only in the case of the person’s death.)
- Authorized Agent (As a general rule, responses will be provided to the principal.)
4. Documents to be submitted (Documents marked with “○” are required for the disclosure request procedure.)
Documents to be submitted when requesting disclosure, etc.
| The individual and the co-guarantor | Legal representatives and heirs | Voluntary agent | ||
|---|---|---|---|---|
| ① Our company’s prescribed signature | Request for Disclosure of Personal Information | 〇 | 〇 | 〇 |
| ② Documents to prove the identity of the person(s) | Documents to verify the identity of the person or co-signer. | 〇 | – | – |
| Documents to prove the identity of the agent (legal representative, heir, or voluntary agent) | – | 〇 | 〇 | |
| ③ Documents to prove the qualifications of the agent, etc. | Documents to prove the status of legal representatives and heirs. | – | 〇 | – |
| Documents to prove the qualifications of an authorized representative (Power of Attorney for Disclosure of Personal Information) | – | – | 〇 |
5. Our prescribed document
You can download the required documents from the links below and submit your request.
Request Form for Disclosure of Personal Data Held by the Company.pdf
Power of Attorney for Request for Disclosure of Personal Data Held by the Company.pdf
6. Documents to prove the identity of the person(s)
- Please provide one of the following as proof of identity (valid within the expiration date):
Driver’s license/driving history certificate
, passport,
resident registration card with photo, residence
card,
special permanent resident certificate,
My Number Card (Individual Number Card),
or other photo ID issued by a public institution. - If you do not have any of the above documents, please bring two of the following:
various health insurance cards/certificates of eligibility (please black out the symbols and numbers),
various pension books
, seal registration certificate (original issued within the last 3 months),
family register transcript/copy (original issued within the last 3 months)
, resident registration certificate (original issued within the last 3 months),
or any other certificate issued by a public institution.
If submitting by mail, please provide copies of documents that are not marked as originals.
7. Documents to prove the qualifications of the agent, etc.
| Disclosure requester | Documents to prove the agent’s qualifications |
|---|---|
| Legal representative, parent with parental authority | A family register transcript or resident registration certificate that proves your relationship with the person. |
| Legal representative Guardian of a minor | A copy of the family register or a court appointment decision (issued within the last three months) that proves the relationship with the person concerned, or a certificate of registered matters of the guardianship registration. |
| Legal representative Adult guardian | A copy of the court’s appointment decision (issued within the last three months) or a certificate of registered matters for guardianship registration. |
| heir | Documents proving the heir’s eligibility (such as a certified copy of the deceased’s family register showing the relationship between the deceased and the heir) |
| Voluntary agent | A power of attorney for disclosure of personal information (stamped with the individual’s registered seal) and the individual’s seal registration certificate (issued within the last 3 months). |
We will mail the disclosure report to you via a registered mailing service within 10 business days of receiving your required documents.
Please note that due to postal circumstances, it may take several additional days for the disclosure report to reach you. In some cases, the investigation may take longer than 10 business days, in which case we will contact you accordingly.
If the disclosure report you sent is returned to us by the post office due to “expiration of storage,” please be aware that we store it for three months to ensure security and protect personal information before discarding it. After this period, please resubmit your disclosure request.
8. Cases in which disclosure cannot be provided
Please be aware that we may not be able to disclose information in the following cases.
Furthermore, if we decide not to disclose information, we will notify you of the reason for this decision.
- If we are unable to verify your identity
- In cases where the power of attorney or inheritance rights cannot be confirmed when a request is made by an agent or heir,
- If there are any deficiencies in the application form, identification documents, etc.
- If the information items subject to the disclosure request procedure do not fall under the category of personal information subject to disclosure
- If there is a risk of harming the life, body, property, or other rights and interests of the person concerned or a third party.
- Information that belongs to our company’s or a third party’s trade secrets or know-how, information related to evaluations, classifications, and categories of individuals, and other information used and recorded only for internal operations such as internal audits, investigations, and analyses, and whose disclosure may significantly hinder the proper conduct of our business.
- If it would violate other laws and regulations
9. Fees
In principle, it will be free of charge. Any changes will be announced in advance.
10. Purpose of Use of Personal Information Obtained in Relation to Disclosure Request Procedures
Personal information obtained by our company through disclosure request procedures will be used for investigations related to those procedures, verification of the identity of the individual concerned, and responding to those procedures.
11. Correction, addition, or deletion of personal information
If, as a result of disclosure, it is found that the content of the personal information subject to disclosure is inaccurate, we will promptly correct, add to, or delete it to the extent necessary to achieve the purpose of use for the individual concerned.
12. Suspension of use, deletion, or suspension of provision to third parties of personal information subject to disclosure.
If an individual or their representative requests that we cease using, delete, or provide to a third party any personal information that identifies that individual (hereinafter referred to as “cessation of use, etc.”), and we determine that there is a legitimate reason for such a request, we will promptly comply with the request for cessation of use, etc.
For further details, please visit the website of the operating company, Nippon Assist Co., Ltd.